Frequently Asked Questions
Everything you need to know about shopping on the Google Store.
When will my order arrive?
Shipping times vary based on your location and the shipping method selected at checkout. You can track your package's progress through the 'Order History' section of your account.
What is your return policy?
You can return most items within 15 calendar days of receiving them. For Nest thermostats and Verizon products, the window is 30 days. Items must be in their original condition and packaging.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, American Express, and Discover. You can also use Google Pay for a faster checkout experience.
Do Google products come with a warranty?
Yes, most Google hardware products come with a limited manufacturer's warranty that covers defects in materials and workmanship under normal use. Details vary by device.
How do I cancel an order?
You can cancel your order within a very short window after placing it. Go to your 'Order History' and look for the 'Cancel Order' button; if it is not visible, the order has already entered the shipping process.
Is international shipping available?
The Google Store currently ships to specific countries where our devices are officially launched. Please ensure you are browsing the store version for your specific region to see available products.